1. BBC News 2017 Baby death cluster: Jeremy Hunt orders investigation http://www.bbc.co.uk/news/health-39565846
2. Berwick , D. 2013 A Promise To Learn - A Commitment to Act: Improving the Safety of Patients in England London The National Advisory Group on the Safety of Patients in England
3. Clywd , A. Hart , T. 2013 A Review of the NHS Complaints System: Putting Patients Back into the Picture
4. Department of Health 2008 High Quality Care for All: The NHS Next Stage Review Report Cm 7432
5. InHealth Associates and Membership Engagement Services 2015 Making Sense and Making Use of Patient Experience Data