Author:
Cook Colleen,Thompson Bruce
Subject
Library and Information Sciences,Information Systems
Reference34 articles.
1. Explaining user satisfaction with academic libraries;Andaleeb;College & Research Libraries,1998
2. Toward a TQM paradigm;Coleman;College & Research Libraries,1997
3. Reliability and validity of SERVQUAL scores used to evaluate perceptions of library service quality;Cook;Journal of Academic Librarianship,2000
4. Quality in information services;Edwards;Library & Information Science Research,1995
5. Factor analysis;Gorsuch,1983
Cited by
18 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献