Author:
Edwards Susan,Browne Mairéad
Subject
Library and Information Sciences,Information Systems
Reference19 articles.
1. A multistage model of customers'assessments of service quality and value;Bolton;Journal of Consumer Research,1991
2. A gap analysis of professional service quality;Brown;Journal of Marketing,1989
3. Consumer perception of service quality: An assessment of the SERVQUAL dimensions;Carman;Journal of Retailing,1990
4. A paradigm for developing better measures of marketing constraints;Churchill;Journal of Marketing Research,1979
5. Measuring service quality: A re-examination and extension;Cronin;Journal of Marketing,1992
Cited by
31 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献