Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2014.909172
Reference34 articles.
1. Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges
2. Strengthening the Satisfaction-Profit Chain
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