Methods for assessing the efficiency of application of digital technologies in the public administration system

Abstract

In modern conditions digital technologies are actively developed and used all over the world. The accelerated development of digital technologies over the past years suggests paying attention to the problems of introducing artificial intelligence technologies, infocommunication technologies into the system of state and municipal administration in Russia. The introduction and use of artificial intelligence and infocommunication technologies in the state public administration system requires a systematic assessment and methodological substantiation of its parameters. In this regard, at present, one of the urgent problems of the development of the system of state and municipal administration is the problem of determining the effectiveness of the use of digital technologies in the system of state and municipal administration. The purpose of the research is to consider various methods for assessing the effectiveness of the use of information and communication technologies in the public administration system and to develop a methodology for assessing the effectiveness of using artificial intelligence technologies in the activities of state authorities. To achieve the goal, the tasks of justifying the need to assess the effectiveness of the use of digital technologies in the public administration system are solved, systems of indicators for assessing the effectiveness of the use of digital technologies by state authorities are considered. The methodological basis of the research is a systemic, empirical approach. The works of domestic and foreign authors in the field of artificial intelligence and introduction of information and communication technologies into the public administration system are the theoretical and methodological basis of the research. The result of the research is a methodology for assessing the effectiveness of the use of artificial intelligence technologies in the public administration system. The proposed approach to assessing the effectiveness of using artificial intelligence technologies in the public administration system makes it possible to characterize the process of using artificial intelligence technologies in the public administration system in the present and future periods, and to identify the most significant directions for increasing the efficiency of using artificial intelligence technologies in the activities of state authorities.