How tourist information drives promotional efforts: A case study of the Greater Miami Convention & Visitors Bureau

Abstract

This paper aims to analyze how tourist information generated by market research drives destination management and marketing organizations’ promotional efforts, expanding research about tourist information and the destination management and marketing organization's (DMMO) role. The focus is on describing the Greater Miami Convention & Visitors Bureau's (GMCVB) marketing management that defines Miami/FL as a tourist destination. In this descriptive case study, the authors conducted bibliographic and documentary research and semi-structured interviews with the GMCVB. The results demonstrate the influence of information on the GMCVB's marketing management through four topics: Miami's image, the GMCVB's corporate structure, some GMCVB's initiatives, and the marketing campaigns. In conclusion, the study suggests that data collection through market research should be destination management and marketing organizations’ primary concern since information is the asset that will guide all their functions, strategies, and activities.