Customers’ Expectation, Satisfaction, and Repurchase Intention of Used Products Online: Empirical Evidence From China
Author:
Affiliation:
1. Dongbei University of Finance & Economics, Dalian, China
2. University of Science & Technology Beijing, China
3. DHA Suffa University, Karachi, Pakistan
4. Cyberjaya University College of Medical Sciences, Selangor, Malaysia
Publisher
SAGE Publications
Subject
General Social Sciences,General Arts and Humanities
Link
http://journals.sagepub.com/doi/pdf/10.1177/2158244019846212
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5. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
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