Can Conversational Receptiveness Build Trust in the Media?

Abstract

Trust in nonpartisan news is essential to civil society—but is declining in the United States. However, language that demonstrates active engagement with opposing views may build trust. One way to demonstrate such active engagement is conversational receptiveness: the use of linguistic features such as agreement, acknowledgment, subjectivity, and positive emotion, among others. A review of prior work on conversational receptiveness suggests its usefulness in interpersonal conflict. This toolkit might effectively apply also to the challenge of restoring trust in nonpartisan media. A demonstration study illustrates proof of concept: In 600 opinion articles from prominent news sources, more receptive language was associated with reader trust. Pending programmatic research will address limitations, feasibility constraints, open questions, and future empirical directions—including causal tests in applied settings. At a minimum, extrapolating conversational receptivity from its role in interpersonal conflict suggests a role in building trust in nonpartisan media. Conversational receptiveness might present a cost-effective, scalable approach for media producers to bridge political divides and rebuild trust—without alienating existing audiences.