Prehospital emergency care patient satisfaction scale [PECPSS] for care provided by emergency medical teams: Scale development and validation

Author:

Haruna Junpei12,Hayasaka Nobuyasu3,Taguchi Yukiko42,Muranaka Saori52,Niiyama Sachi52,Inamura Hirotoshi62,Uemura Shuji72,Sawamoto Keigo72,Mizuno Hirotoshi72,Himuro Nobuaki8,Narimatsu Eichi72

Affiliation:

1. Department of Intensive Care Medicine, School of Medicine, Sapporo Medical University, South-1, West-16, Chuo-ku, Sapporo, Hokkaido, 060–8543, Japan

2. Department of Emergency Medical Services, Life Flight and Disaster medicine, Sapporo Medical University, South 1, West 16, Chuo-ku, Sapporo, Hokkaido, 060–8543, Japan

3. Emergency Sector of Ebetsu City Fire Department, Yoyogicho, 80–8, Nopporo, Hokkaido, 069–0817, Japan

4. Department of Nursing, School of Health Sciences, Sapporo Medical University, South-1, West-17, Chuo-ku, Sapporo, Hokkaido, 060–8556, Japan

5. Department of Advanced Critical Care and Emergency Center, Sapporo Medical University Hospital, South-1, West-16, Chuo-ku, Sapporo, Hokkaido, 060–8543, Japan

6. Department of Pharmacy, Sapporo Medical University Hospital, South-1, West-16, Chuo-ku, Sapporo, Hokkaido, 060–8543, Japan

7. Department of Emergency Medicine, Sapporo Medical University School of Medicine, South 1, West 16, Chuo-ku, Sapporo, Hokkaido, 060–8543, Japan

8. Department of Public Health, School of Medicine, Sapporo Medical University, Sapporo, Japan

Abstract

<abstract> <p>The purpose of this study was to develop and validate an emergency medical technician (EMT) care patient satisfaction scale to measure patient satisfaction with prehospital emergency care. To date, patient satisfaction surveys of EMTs have been performed subjectively, e using each facility's questionnaire, without the use of a validated patient satisfaction scale. However, no specific scale has been devised to assess patient satisfaction with EMTs. The study population comprised patients who used an ambulance between November 2020 and May 2021 (N = 202). A survey instrument was administered to participants who provided informed consent. In the process of validating the patient satisfaction scale, an exploratory factor analysis (EFA) of construct validity was performed. The results of the EFA showed a factor structure consisting of five factors: “teamwork”, “explanation and communication”, “physical treatment and psychological support”, “quickness of transport”, and “environment in the ambulance”. In addition, domain and summary scores showed good internal reliability (Cronbach's range = 0.82–0.94). The patient satisfaction scale developed in this study was designed and validated considering the role of EMTs and patients' needs for prehospital care. This scale may be useful in the development of assessments and interventions to improve patient satisfaction with EMTs.</p> </abstract>

Publisher

American Institute of Mathematical Sciences (AIMS)

Subject

Public Health, Environmental and Occupational Health,Health Informatics

Reference75 articles.

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