Description of Crowdsourcing and AI-Based Tool for Knowledge Management and Systems Change in Public Services

Author:

Ulmanen Sanna1,Hirvonen Mari2,Tattersall Peter3,Ristikari Tiina2,Kuo Vincent4,Virta Pertti5,Jurvonen Tanja6,Niemelä Mika7

Affiliation:

1. Faculty of Education and Culture, Tampere University Åkerlundinkatu 5, Tampere 33014, Finland

2. Itla Children’s Foundation, Siltasaarenkatu 8-10 Helsinki 00530, Finland

3. Hahmota Oy, Fiskars, 10470, Finland

4. Department of Civil Engineering, Aalto University Otaniemi, Espoo, Finland

5. Northern Competence and Support Center Kirjaamo PL 10 90029 POHDE, Finland

6. City of Tampere, Frenckellinaukio 2 B, PL 487, 33101 Tampere, Finland

7. Research Unit of Population Health, Faculty of Medicine University of Oulu, Oulu, Finland

Abstract

This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.

Publisher

World Scientific Pub Co Pte Ltd

Subject

Management of Technology and Innovation

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