How Burnout and Perceived Decision Authority Influence Employee Satisfaction? A Case Study in PT. Qerja Manfaat Bangsa

Abstract

Employee Satisfaction is an employee’s perception of work and an emotional response to a perception and level of need satisfaction. Employee Satisfaction is one of the most important indicators to increase the level of productivity and company performance. The problem of Employee Satisfaction was found at QMB, a company located in Jakarta. The purpose of this study is to see the effect of Burnout and Decision Authority on Employee Satisfaction at QMB. This research method is descriptive quantitative research. Data analysis from 155 employees was performed using Partial Least Squares (Smart PLS). The results showed that Burnout had a negative and significant effect on Employee Satisfaction, and Decision Authority had a positive and significant effect on Employee Satisfaction. This study contributes to the Burnout and Decision Authority literature and their impact on Employee Satisfaction.