BACKGROUND
Benzodiazepines are frequently prescribed drugs. However, its prolonged use generates tolerance, dependence, and other adverse effects. Despite this, its long-term use is common, which is a public health problem.
OBJECTIVE
The objective of this study is to delve into the beliefs and opinions that the population has about benzodiazepines, since it can shed light on their pattern of use.
METHODS
We collected public tweets published in English between January 1, 2019 and October 31, 2020 that contained mentions to benzodiazepines. The content of each tweet and the characteristics of the users were analyzed using a mixed methodology that included manual analysis and semi-supervised machine learning.
RESULTS
More than half of Twitter users mentioned the good efficacy of benzodiazepines, speaking minimally about their side effects. The most active users in these conversations are the patients themselves and their families, being the presence of health professionals and institutions almost non-existent. On the other hand, the most named drugs coincide with those most prescribed by professionals.
CONCLUSIONS
Social media platforms provide information about the experiences and opinions that users have about a drug, and interestingly, their sentiment about benzodiazepines is positive, considering them effective drugs, without referring to side effects. This analysis indicates that there is a need to educate physicians, patients, and relatives of the potential risks associated with the use of benzodiazepines, as well as to promote clinical guidelines that help to manage these medications properly.