Enterprise Systems Projects: The Role of Liminal Space in Enterprise Systems Implementation

Author:

Wagner Erica L1,Newell Sue23,Kay William4

Affiliation:

1. School of Business Administration, Portland State University, Portland, OR, USA;

2. Bentley University, Waltham, MA, USA;

3. Warwick University, Coventry, UK;

4. Office of Academic Funding and Sponsored Projects, Ithaca College, Ithaca, NY, USA

Abstract

We investigate information systems (IS) projects as a liminal space ‘betwixt and between’ the status quo and the new environment, using a case study of the implementation of an enterprise system (ES). This liminal space provides a stabilizing platform whereupon the project team can develop new and potentially transformative IS. However, after a project team has completed its initial IS design for roll-out, this liminal space must be bridged to incorporate process-generated learning and new systems back into the organizational working environment. We demonstrate how this bridging involves negotiations that attempt to reconcile divergent perspectives by adopting a conciliatory or peacemaking attitude. As such, our analysis focuses on the IS project as a multi-phased process that includes the creation of a liminal space for the project team during development and on the negotiations that ensure the ES becomes a working IS in the post-implementation environment.

Publisher

SAGE Publications

Subject

Library and Information Sciences,Strategy and Management,Information Systems

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