Evaluating Pediatric Ophthalmic Care Using Sentiment Analysis of Physician Review Sites

Abstract

Purpose: To assess patient satisfaction within pediatric ophthalmology and identify trends in patient sentiment. Methods: Pediatric ophthalmologists in the United States were identified using the American Association for Pediatric Ophthalmology and Strabismus member directory. Demographic data were recorded using publicly available websites. Online written reviews and Stars ratings were obtained from Healthgrades.com. A sentiment analysis package, Valence Aware Dictionary for Sentimental Reasoning (VADER), was used to generate a compound score of reviews, and word frequency analyses were applied. Results: A total of 377 pediatric ophthalmologists (2,640 online reviews) were evaluated. Physicians received an average of 4.22/5 Stars and a compound sentiment score of 0.56, indicating positive sentiment. No differences in scores were observed by gender or location, although physicians with fewer years in practice had higher Stars ratings compared to peers ( P < .001). The three most common words in the word frequency analysis of all reviews were “surgery,” “staff,” and “time,” with heavy emphasis on bedside manner and addressing patient concerns. Conclusions: This study demonstrates overall high patient satisfaction in pediatric ophthalmology care, with differences in sentiment based on physician demographic features. The study highlights that patient perspective is influenced by non-clinical features of care. These data may be used by pediatric ophthalmologists seeking to improve health care delivery. [ J Pediatr Ophthalmol Strabismus . 20XX;X(X):XXX–XXX.]