Service quality assessment of a referral hospital in Southern Iran with SERVQUAL technique: patients’ perspective

Author:

Aghamolaei Teamur,Eftekhaari Tasnim Eghbal,Rafati Shideh,Kahnouji Kobra,Ahangari Shamsieh,Shahrzad Mohammad Esmaeil,Kahnouji Ataollah,Hoseini Seyedeh Hamideh

Publisher

Springer Science and Business Media LLC

Subject

Health Policy

Reference25 articles.

1. Sangeeta S, Banwet DK, Karunes S: An integrated framework for quality management in education: a faculty perspective. TQM J. 2008, 20 (5): 502-519.

2. Tabibi SJ, EbadiFardeAzar F, Khalesi N, Torani S: Total Quality Management In Health Care System. 2001, Tehran: JahanRayane Press, 2-3. [Book in Persian]

3. Fitz Simmons JA, Fitz Simmons M: Service Management, Strategy, Operations and Information Technology. 2001

4. Sadigh SM: Service quality in hospitals: more favourable than you might think. Manag Serv Qual. 2003, 13 (3): 197-206.

5. Lam SSKSERVQUAL: A tool for measuring patients” opinions of hospital service quality in Hong Kong. Total Qual Manag. 1997, 8 (4): 145-152.

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