Abstract
Background: Health system responsiveness is critical in managing infectious disease epidemics. Objectives: The purpose of this study was to evaluate the responsiveness of the health system during the Coronavirus disease 2019 (COVID-19) pandemic. Methods: A cross-sectional study was conducted among 350 patients who had been discharged from hospitals after recovering from COVID-19 during 2021 - 2022 in Sistan-Baluchistan province, located in the southeastern region of Iran. Data were collected using the World Health Organization health system responsiveness tool through telephone interviews. Descriptive statistics methods were used to determine the responsiveness score. T-tests and one-way analysis of variance were also used to compare the means between groups. Results: The overall score for health system responsiveness was 110.12 ± 13.12, indicating a moderate level of responsiveness. The communication dimension received the highest mean score (30.12 ± 4.73), while the choice of provider dimension had the lowest mean score (5.65 ± 2.37). Significant relationships were found between health system responsiveness and variables such as place of residence (P = 0.01), city of residence (P = 0.001), and household size (P = 0.05). Conclusions: The study identified areas for improvement in health system responsiveness within Sistan-Baluchistan's hospitals during the COVID-19 pandemic. To enhance patient care and strengthen the healthcare system's responsiveness, health policymakers should implement measures such as developing responsiveness guidelines, establishing a dedicated responsiveness unit, and providing training programs for healthcare professionals. Regular evaluation of responsiveness in hospitals is also crucial.