The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
Author:
Publisher
SAGE Publications
Subject
Marketing,Business and International Management
Cited by 2768 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
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4. Organizational resiliency through practice innovation: forced brand evolution in a prolonged exogenous service ecosystem disruption;Journal of Service Management;2024-08-22
5. The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry: moderated mediation analysis;Sport, Business and Management: An International Journal;2024-08-21
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