Development and Design Perspective of a Model for Analyzing the Social Life Cycle of Public Organizations: Examination of Existing Models

Abstract

This paper establishes a comprehensive framework for evaluating the social life cycle of public services through a thorough examination of existing literature published from 2013 to 2022. The central research question is to determine how insights from this literature review can contribute to the advancement of social life cycle assessment (S-LCA) methodologies within the public sector. Methods: To address this question, we conducted a mixed-methods analysis of data sourced from the Web of Science and Scopus databases. The quantitative analysis determined the total number of S-LCA and SO-LCA papers published by main journals, and main authors. The qualitative analysis highlighted the different themes and research objectives addressed in the work relating to the S-LCA of products/services and organizations. Our findings indicate that a total of 222 papers on S-LCA were published across 94 journals. However, there is a noticeable gap in research specifically targeting public services, with most studies concentrating on products, services, and organizations. Despite the absence of direct scientific data, our study identified 17 actors, 74 impact subcategories, and 178 indicators that are potentially relevant to the S-LCA of public services. Given the unique characteristics of public services, it is imperative to develop tailored stakeholder categories, subcategories, and performance indicators for each service type. This approach will facilitate more accurate assessments of the social impacts of public services, thereby aiding both the scientific community and S-LCA practitioners in their evaluations.