Measuring Empathy in Technical Teams to Improve the UX Quality of Innovative Technological Solutions-Reference-Cited by-同舟云学术

Measuring Empathy in Technical Teams to Improve the UX Quality of Innovative Technological Solutions

Published:2023-03-23 Issue:7 Volume:13 Page:4077
ISSN:2076-3417
Container-title:Applied Sciences
language:en
Short-container-title:Applied Sciences

Author:

Ribeiro Samira e Silva Amaral¹,Furtado Maria Elizabeth Sucupira¹,Albuquerque Adriano¹,Leite Gleidson Sobreira¹^ORCID

Affiliation:

1. Department of Computer Science, UNIFOR, University of Fortaleza, Fortaleza 60811-905, Brazil

Abstract

Developing the empathy of a technical team for target users has been a practice to innovate solutions centered on the experience they can provide to their users. However, there are few studies focused on the impact of empathy practices on solution design. In order to contribute to the study of the art regarding the construction of empathy in technical teams to improve the user experience quality in developing technical solutions, this research analyzes the effectiveness of building empathy in technical teams in a case study of the electricity sector, which was based on a process concerning validations with users. The results showed that, in the perception of a group of technicians, there was an improvement in the quality of empathy for their target users and had an impact on the team’s engagement to carry out human-computer interaction practices and, consequently, on the quality of use of the developed solution.

Publisher

MDPI AG

Subject

Fluid Flow and Transfer Processes,Computer Science Applications,Process Chemistry and Technology,General Engineering,Instrumentation,General Materials Science

Link

https://www.mdpi.com/2076-3417/13/7/4077/pdf

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