Mitigating Technological Anxiety through the Application of Natural Interaction in Mixed Reality Systems

Abstract

Technology anxiety contributes to an increased cognitive load and reduces user adoption of novel technologies. An illustrative example of this phenomenon is observed in the field of smart homes.To address this issue, we have identified an interaction paradigm known as natural interaction, which enables humans to engage with technology in a way that closely resembles natural human behavior and communication. This approach offers more user-friendly interactions that users are already familiar with, potentially reducing their cognitive load. In this paper, we present a case study of a smart lock system where we implement natural interaction and deploy it on a mixed reality (MR) device. By leveraging advanced features offered by MR head-mounted displays, we recreate the experience of people opening locks in everyday life. We conduct a user study comparing this interaction with traditional WIMP interaction in a mixed-reality environment. Through the analysis of collected data and user feedback, we examine the advantages and limitations of our proposed system.