How Does Government Intervention Affect Community Residents’ Satisfaction with Public Services—Evidence from CSS (2021) in China

Abstract

The traditional model of community public service in China is experiencing a nuanced transformation, which has been spurred by increased government involvement and the growing openness of communities in the realm of public governance. Recent scholarly inquiries have revealed a strong association between the level of government intervention and the satisfaction of residents with public services. This means that communities with higher levels of government intervention typically enjoy more comprehensive public facilities and services, thereby increasing residents’ satisfaction with community public services. This article analyzes 2021 social security system data and finds that government intervention often has a beneficial impact on improving residents’ satisfaction with public services, although it may also have negative effects in certain specific areas. In addition, the impact of government participation and community openness on residents’ satisfaction is moderated by various factors such as residents’ own economic statuses and education levels. To achieve this goal, government officials and community leaders should focus on improving the nature and degree of government intervention and community openness in order to more fully meet the needs of residents and increase their satisfaction.