A Proposed Performance Assessment System for Sustainable Recruitment Processes for Experienced Cabin Attendants: The PAS Model

Abstract

Among airlines, the continuous increase in the transfer of cabin crews is noteworthy. This phenomenon can be attributed to the perception held by most airlines that experienced cabin attendants play a pivotal role in gaining a competitive advantage. Hence, airlines seek to transfer in experienced cabin attendants who enhance service quality, align with industry standards, and support ongoing improvement initiatives. This study aims to formulate a standardized performance assessment system for airlines to address challenges encountered by transferred cabin crews stemming from the difficulty of moving their past performance data to the receiving airlines. In this research, the triangulation technique was adopted to develop recommendations for the Turkish airline industry that can address the challenges airlines face during transfers of experienced cabin crew. Within the framework of the acquired information, a proposed performance assessment system for sustainable recruitment processes for experienced cabin attendants, termed the PAS model, is suggested. It is recommended that the proposed model undergo thorough investigation and implementation across various airlines, each adhering to different business models, through the International Air Transport Association (IATA). This would then contribute to sustainable professional career management of cabin attendants and enhance decision-making processes of managers, particularly in strategic human resources management, such as procurement and recruitment activities.