Research on Management of Doctor-Patient Risk and Status of the Perceived Behaviors of Physician Trust in the Patient in China: New Perspective of Management of Doctor-Patient Risk

Abstract

Based on the situation of physician trust in the patient (PTP), we explored the differences in perceived behaviors of physician trust in the patient (PBPTP). We used the PTP scale as a research tool, taking physicians of the hospitals in Anhui region as the research object to carry out the investigation of PTP, Python software was applied to explore the status of PTP, and the differences of PBPTP distribution rate with different demographic characteristic variables were compared by testing based on theory of planned behavior. We get six results as follows: (1) the overall PTP level was low, and nearly 50% of doctors doubt the integrity of patients. “Patients will not be driven by improper interests” becomes the most reluctant problem or the most distrustful option for doctors. (2) In terms of patients’ participation in disease management and regular follow-up visits, PTP rate in male was higher than that in female (Ps < 0.018). (3) PBPTP was affected by age (Ps < 0.017). (4) In terms of the behavior of patients who did not follow the treatment plans, the PTP rate of postgraduates and above physicians was higher than that of undergraduates and below (P=0.017). (5) In terms of providing diagnosis and treatment information, timely notification of illness, medication information, doctor-patient communication behaviors, and compliance with doctors’ treatment plans, PBPTP was affected by doctors’ professional titles and annual income levels (Ps ≤ 0.001), At the same time, PTP levels of different professional titles showed differences in patients’ respect for doctors’ time and bottom line (Ps ≤ 0.001). (6) In terms of doctor-patient communication behaviors, PBPTP was affected by physician departments (P≤0.001). Hence, demographic characteristics variable may be one of the factors affecting PBPTP, and PBPTP is associated with doctor-patient risk. It makes sense for us to propose a new model of physician-patient risk management from the perspective of PTP about “official-individual-social” triple action.