A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures-Reference-Cited by-同舟云学术

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A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures

Published:1977-12 Issue:2 Volume:11 Page:11-24
ISSN:0022-0078
Container-title:Journal of Consumer Affairs
language:en
Short-container-title:

Author:

ANDREASEN ALAN R.

Publisher

Wiley

Subject

General Economics, Econometrics and Finance,Sociology and Political Science

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1745-6606.1977.tb00612.x/fullpdf

Reference12 articles.

1. Developing Measures of Perceived Life Quality: Results from Several National Surveys;Andrews;Social Indicators Research,1974

2. Day , Ralph L. Consumer Satisfaction/Dissatisfactions with Services and Intangible Products 1975

3. Deiner , Betty J. Information and Redress: Consumer Needs and Company Responses June 1975

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