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2. The influence of store environment on quality inferences and store image;Baker;Journal of the Academy of Marketing Science,1994
3. Servicescapes: The impact of physical surroundings on customers and employees;Bitner;Journal of Marketing,1992
4. The image: A guide to pseudo-events in America;Boorstin,1961
5. Reflecting on reflexive thematic analysis;Braun;Qualitative Research in Sport, Exercise and Health,2019