The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery-Reference-Cited by-同舟云学术

The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery

Published:2018-11 Issue: Volume:44 Page:60-81
ISSN:1094-9968
Container-title:Journal of Interactive Marketing
language:en
Short-container-title:Journal of Interactive Marketing

Author:

Bacile Todd J.,Wolter Jeremy S.,Allen Alexis M.,Xu Pei

Publisher

Elsevier BV

Subject

Marketing,Business and International Management

Reference128 articles.

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