Customer satisfaction and loyalty analysis with classification algorithms and Structural Equation Modeling-Reference-Cited by-同舟云学术

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Customer satisfaction and loyalty analysis with classification algorithms and Structural Equation Modeling

Published:2015-08 Issue: Volume:86 Page:95-106
ISSN:0360-8352
Container-title:Computers & Industrial Engineering
language:en
Short-container-title:Computers & Industrial Engineering

Author:

Aktepe Adnan^ORCID,Ersöz Süleyman,Toklu Bilal

Publisher

Elsevier BV

Subject

General Engineering,General Computer Science

Reference52 articles.

1. Aktas, H., Akarsu, T., Bicici, S., Gokcin, G., Erkay, H., Gokkus, S., et al. (2000). Musteri Memnuniyeti Yonetimi. KAL-DER Yayinlari, No: 31.

2. Strengthening the satisfaction–profit chain;Anderson;Journal of Service Research,2000

3. Multivariate analysis with latent variables: Causal modeling;Bentler;Annual Review of Psychology,1980

4. Significance tests and goodness of fit in the analysis of covariance structures;Bentler;Psychological Bulletin,1980

5. Structural equations with latent variables;Bollen,1989

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