1. HCAHPS Fact Sheet. Available at: http://www.hcahpsonline.org/files/August%202013%20HCAHPS%20Fact%20Sheet2.pdf. Accessed February 13, 2014.
2. Measuring hospital care from the patients' perspective: an overview of the CAHPS Hospital Survey development process;Goldstein;Health Serv Res,2005
3. HCAHPS Survey. Available at: http://www.hcahpsonline.org/files/HCAHPS%20V10.0%20Appendix%20A%20-%20HCAHPS%20Mail%20Survey%20Materials%20(English)%20March%202015.pdf. Accessed February 13, 2014.
4. Differences in CAHPS adult survey reports and ratings by race and ethnicity: an analysis of the National CAHPS benchmarking data 1.0;Morales;Health Serv Res,2001
5. Case-mix adjustment of the National CAHPS benchmarking data 1.0: a violation of model assumptions?;Elliott;Health Serv Res,2001