Call me maybe: Methods and practical implementation of artificial intelligence in call center arrivals’ forecasting
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Published:2021-02
Issue:
Volume:123
Page:267-278
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ISSN:0148-2963
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Container-title:Journal of Business Research
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language:en
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Short-container-title:Journal of Business Research
Author:
Albrecht Tobias,
Rausch Theresa MariaORCID,
Derra Nicholas Daniel
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