How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of chatbots – Introducing SUCCAST through a mixed methods study

Author:

Sarraf Shagun,Kar Arpan Kumar,Janssen Marijn

Publisher

Elsevier BV

Subject

Information Systems and Management,Arts and Humanities (miscellaneous),Developmental and Educational Psychology,Information Systems,Management Information Systems

Reference88 articles.

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3. What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics;Kushwaha;Ind. Mark. Manag.,2021

4. Frontiers: machines vs. humans: the impact of artificial intelligence chatbot disclosure on customer purchases;Luo;Mark. Sci.,2019

5. The effect of implementing chatbot customer service on stock returns: an event study analysis;Fotheringham;J. Acad. Mark. Sci.,2022

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