Author:
Moriuchi Emi,Murdy Samantha
Subject
Strategy and Management,Tourism, Leisure and Hospitality Management
Reference95 articles.
1. Attitudes of hotel customers towards the use of service robots in hospitality service encounters;Ayyildiz;Technol. Soc.,2022
2. Measurement instruments for the anthropomorphism, animacy, likeability, perceived intelligence, and perceived safety of robots;Bartneck;Int. J. Soc. Robot.,2009
3. Service robot implementation: a theoretical framework and research agenda;Belanche;Serv. Ind. J.,2020
4. Examining the effects of robots' physical appearance, warmth, and competence in frontline services: the Humanness‐Value‐Loyalty model;Belanche;Psychol. Mark.,2021
5. Bishop, C.M., & Nasrabadi, N.M. , 2006. Pattern recognition and machine learning (Vol. 4, No. 4, p. 738). New York: springer.