Comprehensive examination of online reviews divergence over time and platform types

Author:

Kirilenko Andrei,Stepchenkova Svetlana,Gromoll Ronald,Jo Yeonseo

Publisher

Elsevier BV

Subject

Strategy and Management,Tourism, Leisure and Hospitality Management

Reference62 articles.

1. Ady, M., Quadri-Felitti, D., N.D. The Effect of Reviews on Hotel Conversion Rates and Pricing. TrustYou White Paper. 〈https://resources.trustyou.com/c/wp-effect-of-reviews?x=0MFT5U〉.

2. A comparative assessment of sentiment analysis and star ratings for consumer reviews;Al-Natour;Int. J. Inf. Manag.,2020

3. Customer satisfaction and word of mouth;Anderson;J. Serv. Res.,1998

4. How E-WOM motivations vary by hotel review website;Belarmino;Int. J. Contemp. Hosp. Manag.,2018

5. EBK-means: a clustering technique based on elbow method and k-means in WSN;Bholowalia;Int. J. Comput. Appl.,2014

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