1. Wolfe L. Rethinking returns: sitting rooms are the new fitting rooms. Accessed 23 March 2017. https://www.linkedin.com/pulse/rethinking-returns-sitting-rooms-new-fitting-laurel-wolfe.
2. Design for the pricing strategy of return-freight insurance based on online product reviews;Geng;Electronic Commerce Res Appl,2017
3. Pulse of the online shopper;Accessed,2017
4. Consumer return policies in omnichannel operations;Nageswaran;Manage Sci,2020
5. Signaling quality with return insurance: Theory and empirical evidence;Zhang;Manage Sci,2021