Author:
Song Jinzhu,Gao Yanhuan,Huang Youlin,Chen Lihan
Subject
Management of Technology and Innovation,Applied Psychology,Business and International Management
Reference70 articles.
1. Small talk with a robot? The impact of dialog content, talk initiative, and gaze behavior of a social robot on trust, acceptance, and proximity;Babel;International Journal of Social Robotics,2021
2. Creating value-in-use through marketing interaction: the exchange logic of relating, communicating and knowing;Ballantyne;Mark. Theory,2006
3. Frontline robots in tourism and hospitality: service enhancement or cost reduction?;Belanche;Electron. Mark.,2021
4. Examining the effects of robots’ physical appearance, warmth, and competence in frontline services: the humanness-value-loyalty model;Belanche;Psychol. Mark.,2021
5. A service lens on value creation: Marketing’s role in achieving strategic advantage;Bettencourt;Calif. Manage. Rev.,2014