The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics-Reference-Cited by-同舟云学术

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The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics

Published:2022-01 Issue: Volume:64 Page:102837
ISSN:0969-6989
Container-title:Journal of Retailing and Consumer Services
language:en
Short-container-title:Journal of Retailing and Consumer Services

Author:

Roy Vivek^ORCID,Vijay T. Sai,Srivastava Abhishek^ORCID

Publisher

Elsevier BV

Subject

Marketing

Reference62 articles.

1. Development and validation of an instrument to measure online retailing ethics: consumers' perspective;Agag;Internet Res.,2016

2. Mobile food ordering apps: an empirical study of the factors affecting customer e-satisfaction and continued intention to reuse;Alalwan;Int. J. Inf. Manag.,2020

3. Consumer reactions to unethical service recovery;Alexander;J. Bus. Ethics,2002

4. The transformation of the e-tailing field: a bibliometric analysis;Altıntaş;Int. J. Retail Distrib. Manag.,2019

5. An exploration into the practice of online service failure and recovery strategies in the Balkans;Azemi;J. Bus. Res.,2019

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1. ‘Do not be Deteriorated by service failures, Learn from them and start managing it’: Conditions and mechanisms for managing online service failures;Journal of Retailing and Consumer Services;2024-11

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3. The role of service recovery in omnichannel integration services success model;Journal of Enterprise Information Management;2024-06-11

4. The role of customer’s engagement in service recovery;The Service Industries Journal;2024-06-06

5. Quantifying risk of service failure in customer complaints: A textual analysis-based approach;Advanced Engineering Informatics;2024-04

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