An empirical study on the dark side of service employees’ AI awareness: Behavioral responses, emotional mechanisms, and mitigating factors
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Published:2024-07
Issue:
Volume:79
Page:103869
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ISSN:0969-6989
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Container-title:Journal of Retailing and Consumer Services
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language:en
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Short-container-title:Journal of Retailing and Consumer Services
Author:
Zhou ShuaiORCID,
Yi Ni,
Rasiah RajahORCID,
Zhao Haipeng,
Mo Zile
Cited by
1 articles.
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