1. communication in cancer care: promoting healing and reducing suffering;Epstein,2007
2. The role of empathy in establishing rapport in the consultation: a new model;Norfolk;Med Educ,2007
3. Cavallaro, M., & Cavallaro, M. (2016). How to Present Negative Medical News in a Positive Light: A Prescription for Health Care Providers. Atlantic Publishing Group. http://ebookcentral.proquest.com/lib/auckland/detail.action?docID=4788036.
4. Patients’ perceptions of their experiences with nurse-patient communication in oncology settings: a focused ethnographic study;Chan;PLoS One,2018
5. Defining and measuring rapport: implications for supporting people with complex needs;Guthrie;Tizard Learn Disabil Rev,2006