E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce)-Reference-Cited by-同舟云学术

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E-Commerce Service Design Readiness using ITIL framework with IT Balanced Scorecard Objective (Case Study: University E-Commerce)

Published:2019 Issue: Volume:161 Page:283-290
ISSN:1877-0509
Container-title:Procedia Computer Science
language:en
Short-container-title:Procedia Computer Science

Author:

Haryanti Tining,Pribadi Apol

Publisher

Elsevier BV

Subject

General Engineering

Reference27 articles.

1. Barnes, S. (2017) E-Commerce and V-Business.

2. AXELOS. (2018) “What is ITIL® Best Practice?,” AXELOS Global Best Practice

3. “The IT Balanced Scorecard Revisited.”;Cram,2007

4. “Designing an Evaluation Framework for IT Service Management.”;McNaughton,2010

5. AXELOS Limited. (2016) “ITIL - Axelos Global Best Practice.”

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