Decoding ambivalence: The potential of cue-based design for Customer Facing Technologies-Reference-Cited by-同舟云学术

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Decoding ambivalence: The potential of cue-based design for Customer Facing Technologies

Published:2024-11 Issue: Volume:68 Page:101444
ISSN:1567-4223
Container-title:Electronic Commerce Research and Applications
language:en
Short-container-title:Electronic Commerce Research and Applications

Author:

Reiners Sebastian^ORCID,Ostern Nadine,Fischer Sam

Publisher

Elsevier BV

Reference90 articles.

1. Comfort in brick and mortar shopping experiences: Examining antecedents and consequences of comfortable retail experiences;Ainsworth;J. Retail. Consum. Serv.,2017

2. Individual differences and the conundrums of user-centered design: Two experiments;Allen;J. Am. Soc. Inf. Sci.,2000

3. Effects of experiential motivation and customer engagement on customer value creation: Analysis of psychological process in the experience-based retail environment;An;J. Bus. Res.,2020

4. An introduction to reversal theory;Apter,2001

5. Alexa, what’s on my shopping list? Transforming customer experience with digital voice assistants;Aw;Technol. Forecast. Soc. Change,2022

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