1. Modern Management: Concepts & Skills;Certo,2009
2. Disney Institute (2019). Disney Customer Experience Summit. Available at: https://www.disneyinstitute.com/.
3. If Disney Ran Your Hospital. 9 ½ Things You Would Do Differently;Lee,2004
4. Disney U. How Disney University Develops the World’s Most Engaged, Loyal and Customer-Centric Employees;Lipp,2013
5. The Quotable Walt Disney;Smith,2001