On the front lines: Stress, conflict, and the customer service provider
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference57 articles.
1. Work-Home Conflict among Nurses and Engineers: Mediating the Impact of Stress on Burnout and Satisfaction at Work;Bacharach;Journal of Organizational Behavior,1991
2. The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations;Baron;Journal of Personality and Social Psychology,1986
3. A Path-Analytic Study of the Consequences of Role Conflict and Ambiguity;Bedeian;Academy of Management Journal,1981
4. Outcomes of Work-Family Conflict among Married Male and Female Professionals;Bedeian;Academy of Management Journal,1988
5. A Role Stress Model of the Performance and Satisfaction of Industrial Salespersons;Behrman;Journal of Marketing,1984
Cited by 110 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Becoming the hospitality industry employer of choice;Journal of Human Resources in Hospitality & Tourism;2023-03-03
2. Two-sided Impacts of Identity Disclosure in e-Customer Service Platform: Evidence from a Field Experiment;SSRN Electronic Journal;2023
3. Leveraging Emotional Intelligence for Customers;Leveraging Emotional and Artificial Intelligence for Organisational Performance;2023
4. The (quiet) ego and sales: Transcending self-interest and its relationship with adaptive selling;Journal of Business Research;2022-11
5. Psychological Barriers to Workplace Wellness in Young Married Women in Indian Higher Education;Leadership Wellness and Mental Health Concerns in Higher Education;2022-04-29
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3