1. These things called empathy: eight related but distinct phenomena;Batson,2009
2. To Err is Human: Building a Safer Health System,2000
3. Crossing the Quality Chasm: A New Health System for the 21st Century,2001
4. Centeredness in healthcare: a concept synthesis of family-centered care, person-centered care, and child-centered care;Coyne;Journal of Pediatric Nursing,2018
5. Attending: Medicine, Mindfulness, and Humanity;Epstein,2017