RNSC: A hierarchical deep learning model for net promoter scoring understanding by combining review and note through semantic consistency-Reference-Cited by-同舟云学术

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RNSC: A hierarchical deep learning model for net promoter scoring understanding by combining review and note through semantic consistency

Published:2024-10 Issue: Volume:301 Page:112251
ISSN:0950-7051
Container-title:Knowledge-Based Systems
language:en
Short-container-title:Knowledge-Based Systems

Author:

Shi Xiaowei,Wei Qiang^ORCID

Publisher

Elsevier BV

Reference52 articles.

1. Nomological validity of the Net Promoter Index question;Pollack;J. Serv. Mark.,2013

2. Statistical validation of critical aspects of the net promoter score;Cazzaro;TQM J.,2023

3. The fallacy of the net promoter score: Customer loyalty predictive model;Zaki;Cambridge Service Alliance,2016

4. Net promoter and revenue growth: an examination across three industries;Dawes;Australas. Mark. J.,2024

5. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits;Goodman,2019

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