Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV-Reference-Cited by-同舟云学术

Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV

Published:2005-09-19 Issue:4 Volume:24 Page:347-362
ISSN:0272-6963
Container-title:Journal of Operations Management
language:en
Short-container-title:Journal of Operations Management

Author:

Karwan Kirk R.,Markland Robert E.

Publisher

Wiley

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1016/j.jom.2005.06.003/fullpdf

Reference58 articles.

1. DMV: does the D stand for ‘Dumb‘?;Allerton;T+D,2002

2. An historical appraisal of information technology in commercial banking;Batiz-Lazo;Electronic Markets,2002

3. The effect of information technology on learning in professional service organizations;Boone;Journal of Operations Management,2001

4. ‘Lean’ service: in defense of a production-line approach;Bowen;International Journal of Service Industry Management,1998

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