Using electronic communication technologies for improving syphilis partner notification in Chile: healthcare providers' perspectives – a qualitative case study

Abstract

Background Partner notification (PN) in Australia has been studied and improved in recent decades. International researchers have highlighted the use of electronic communication technologies to assist PN (Internet partner notification or IPN). Using the Australian experience as an example, the aim of this study is to explore clinicians’ perspectives on the use of specialised websites, such as Let them know, to facilitate PN in the Chilean context. Methods: Semi-structured interviews were conducted with healthcare providers (HCPs) in 14 primary health care centres and six sexual health units located at two regional Health Services, as well as with key informants from different backgrounds. Interviews were transcribed verbatim and QSR International’s NVivo 11 PRO Software was used for cross-case thematic analysis, which followed an inductive approach. Selected quotes were translated from Spanish to English. Codes and themes were reviewed by the research team. Results: Most participants were unaware of IPN and demonstrated interest. Many agreed this could be a feasible strategy considering the high use of mobile technologies and the Internet in Chile. Participants’ primary concerns around this approach were confidentiality, privacy and efficacy, given the local cultural context. The use of a counsellor to offer professional support and guidance was identified as essential to strengthen PN in Chile. Conclusion: The use of IPN could be an alternative PN strategy for Chile. However, the involvement of local staff and further research to explore patients’ perceptions and preferences will be essential in tailoring interventions.