What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry.-Reference-Cited by-同舟云学术

What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry.

Published:2006 Issue: Volume: Page:
ISSN:1556-5068
Container-title:SSRN Electronic Journal
language:en
Short-container-title:SSRN Journal

Author:

Floh Arne,Treiblmaier Horst

Publisher

Elsevier BV

Reference72 articles.

1. Customer Satisfaction, Market Share and Profitability;E W Anderson;Journal of Marketing,1994

2. Structural Equation Modeling in Practice: A Review and Recommended TwoStep Approach;J Anderson;Psychological Bulletin,1988

3. A Prospectus for Theory Construction in Marketing;S Armstrong;Journal of Marketing Research,1977

4. On the Evaluation of Structural Equation Models;R Bagozzi;Journal of the Academy of Marketing Science,1988

Cited by 80 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Electronics Utilization by Consumers: Antecedents and Impact on Consumer Positivity;Journal of Marketing Development and Competitiveness;2024-08-07

2. Pillars of Customer Retention in the Services Sector: Understanding the Role of Relationship Marketing, Customer Satisfaction, and Customer Loyalty;Journal of the Knowledge Economy;2024-05-20

3. Understanding smartphone users’ app usage with restricted permissions;Information Technology & People;2024-03-27

4. Driving the dual learning process of management knowledge: A social cognitive theory perspective;The International Journal of Management Education;2024-03

5. The good bank: preference of banking institutions based on perceptions of corporate environmental and social causes;Frontiers in Behavioral Economics;2024-01-16