COVID-19 PANDEMİ SÜRECİNİN HASTANE ÖNCESİ ACİL SAĞLIK HİZMETLERİ ÇALIŞANI VE ON-LİNE MEDİKAL KONTROLÖR ARASINDAKİ İLETİŞİME ETKİSİ

Abstract

Objectives: This study aims to evaluate the effects of the Covid-19 pandemic process on the communication between the pre-hospital emergency health system (EMS) employee and the online medical control (OLMC). Methods: The study, which collected data collected between May-July 2021, was planned as descriptive. Five hundred health professionals working in the Turkish pre-hospital emergency health system participated in the study. The data were collected online with a 17-question questionnaire applied to the participants. Results: 64.0% of the participants stated that they could always communicate with the OLMC during the regular period without any problems, 55% of the participants stated that they were not adversely affected by communicating and consulting with the OLMC during the pandemic process, and 74.0% of the participants stated that they were unable to communicate with the OLMC during the pandemic period and that there aren’t situations where they could not perform the medication and/or medical intervention that should be done for the benefit of the patient. It is seen that the pandemic process has less effect on communication and consultation with the OLMC and has less effect on inability to perform a medical intervention, which should be done for the benefit of the patient, in those who have effective communication with the OLMC and can conduct a positive consultation process. Conclusion: The Covid-19 pandemic process adversely affected the communication between the EMS employee and the OLMC. This is a situation that can negatively affect the quality of EMS service and increase mortality.