Affiliation:
1. GOVCOPP, IADE - Universidade Europeia, Portugal
2. UNIDCOM, IADE - Universidade Europeia, Portugal
3. IPAM Lisboa, Portugal
4. Instituto Politécnico de Santarém, Portugal
Abstract
Data-driven marketing has emerged as a transformative force in modern marketing, leveraging insights from data analysis to inform strategic decision-making. This chapter delves into the definition, significance, evolution, key challenges, and opportunities inherent in data-driven marketing. Data-driven marketing involves utilizing data analytics, customer insights, and predictive modeling to effectively tailor marketing strategies and campaigns. Furthermore, the proliferation of digital channels and touchpoints provides marketers with a wealth of data sources to analyze and derive insights from, enabling them to engage customers more effectively across the entire customer journey. Data-driven marketing represents a paradigm shift in how businesses approach marketing strategy and execution. By harnessing the power of data science, marketers can unlock valuable insights, drive innovation, and create meaningful connections with consumers.