Health Services Delivery and Satisfaction

Abstract

Health services include the services provided to prevent the occurrence of diseases and disabilities, to ensure that the sick and disabled are restored to their former health, and to those who cannot regain their health, to adapt to the environment. As an essential element of the health system, health services appear as an important factor in raising the health level of the society. Reforms in health systems worldwide have been carried out to increase the health level of the community and improve the quality of health services. Satisfaction is one of the critical determinants of quality in health services. It is possible to mention many factors that affect satisfaction in health services. However, in the literature, it is emphasized that health personnel-patient interaction, trust in a health institution, the fee of service received, physical facilities of the health institution, and nutrition services affect satisfaction.