Technology and Organizational Change

Abstract

This chapter explores the changing dimensions of the workplace and highlights the relationship between technology and organizational change. The chapter begins by briefly reviewing some key perspectives that have emerged in the information systems (IS) literature to account for the relationship between technology and organizational change. It highlights the importance of smart workplace technologies, identifies determinants of successful workplace transformation, proposes a conceptual model for implementation, identifies key factors to consider, and covers some of the potential benefits. The chapter argues that digital transformation is more than just implementing digital technologies. Successful digital transformation occurs when business strategies or major sections of an organization are altered.